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ASHEVILLE SYMPHONY FAQS

TICKETING

How do I buy tickets to a concert?
The Asheville Symphony Orchestra sells “single tickets,” which are tickets to one specific performance, and subscriptions to the Masterworks season, which include tickets to multiple Masterworks performances – you can purchase either on our website or by calling or visiting the ASO office. At the venue, ushers will be checking for valid concert tickets at the door. We strongly recommend purchasing tickets in advance of the concert for the best concert experience. Availability and location of tickets cannot be guaranteed at the door.  Click here to see upcoming concerts and buy tickets online.

Who qualifies for youth pricing?
Anyone ages 18 and under qualifies for a youth ticket. 

What do I do if I lost or never received my ticket?
Don’t worry!  We know where you’re sitting.  If possible, please call the ASO office ahead of the concert and we can reprint your ticket for pickup at Will Call. e-Tickets are attached to your confirmation email.  Lost tickets can also be resolved at the box office on the night of the event. We’ve got you covered.

I bought a ticket, but now I cannot attend the concert. What’s your refund/exchange policy?
All sales are final; Single tickets are non-refundable. Single tickets may be exchanged for comparable tickets at another concert for a $10 fee. If you’re a subscriber, you may exchange tickets for another Masterworks concert or receive a tax-deduction for unused tickets if you request to donate your tickets by 4 pm the day before the concert. Requests must be made by contacting the Patron Services department at (828) 254-7046 or by emailing tickets@ashevillesymphony.org. We cannot guarantee requests received after this time will be received and processed fully prior to the concert. We are unable to process any ticket changes after the concert. Questions? Call our box office at (828) 254-7046.

Does Asheville Symphony offer student rush tickets?
Yes! We offer student rush tickets to Masterworks performances. Students can purchase Student Rush tickets 30 minutes before a Masterworks Concert for $10 to any remaining seat in the hall regardless of Area Price. Student Rush tickets can be purchased by anyone with a valid student ID.

Why are there fees on my ticket?
The Asheville Symphony charges fees for its tickets – usually $5.00 per ticket, plus North Carolina tax. If we mail your ticket, there is a $1.00 fee (which we do not charge for e-Tickets or Will Call). These surcharges help pay for venue rental, equipment, software, ticket stock, postage, envelopes, services and administrative support. 

What and where is Will Call?
Will Call is a delivery method where you pick up your tickets at the venue’s box office on the day of your event.  At First Baptist Church of Asheville, the Will Call desk is located in the atrium. The entrance to the atrium is off of Woodfin Street, through the Masterworks Entrance on the map below.  

Why can’t I buy ALT ASO concert tickets in advance?
You can! But only so far in advance.  The ALT ASO concerts are not a subscription series.  ALT ASO tickets go on sale eight weeks in advance of the concert. Tickets for ALT ASO shows are limited; you can get guaranteed early access by joining the Asheville Symphony Annual Fund as a Benefactor, or follow Asheville Symphony on Instagram for pre-sale opportunities for each show. 

Does Asheville Symphony sell gift certificates?
Yes! Gift certificates are available for ticket amounts, season ticket amounts, or by dollar amount. To purchase a gift certificate, call our box office at (828) 254-7046.

Does Asheville Symphony offer group rates?
A 15% discount is available for groups of 15 or more. Call the ASO office at (828) 254-7046 to reserve your tickets.

THE MASTERWORKS CONCERT EXPERIENCE

What is a Masterworks concert?
The Asheville Symphony performs seven Masterworks concerts each season. The Masterworks Series is our signature classical concert series – conducted by Music Director, Darko Butorac, featuring a full, professional symphony orchestra and talented guest artists. Season subscribers can buy the full Masterworks season, or Compose Your Own Subscription allowing them to exchange and donate tickets if scheduling conflicts arise. 

One hour prior to each Masterworks concert, patrons are invited to attend conductor-led pre-concert talks. Your program book, handed to you as you enter the performance hall prior to the concert, has informative notes about the concert, too.

You can see current ticket pricing at www.AshevilleSymphony.org/tickets.

Whether its old-school iconic composers like Beethoven or Tchaikovsky, or newer ones like Copland, Korngold, or even Béla Fleck, you will be impressed with the sound and beauty of the Asheville Symphony. Click here to see this season’s Masterworks Series.

What should I wear to the concert?
Many people attend the Asheville Symphony in formal clothes or dressy-casual attire, but you’ll find people wearing everything from khakis to cocktail dresses. 

When should I clap during the concert?
We believe you should clap when you are moved to do so! Unless the conductor has the baton raised, we welcome you to clap.

I’ve never been to see a concert at First Baptist Church of Asheville (FBCA). What is the experience like?
Since moving from Thomas Wolfe Auditorium, the Asheville Symphony has received overwhelmingly positive feedback from its audiences. The acoustics in FBCA are fantastic; the views are much more intimate; and since the pews and balcony wrap around the sanctuary stage, there’s hardly a bad seat in the house. The Asheville Symphony also built out the stage to accommodate the entire orchestra, giving it an amazing resonance in the hall. 

How long is the concert? Is there an intermission?
Generally, our Masterworks concerts are around two hours in length, including one 15 minute intermission. 

When should I arrive?
Our Masterworks concerts begin at 2:00 pm and 8:00 pm at First Baptist Church of Asheville. We recommend you arrive at least 30 minutes prior to your show time. 

There are several reasons you may want to arrive a little early:

  • The Will Call desk opens 90 minutes prior to each Masterworks and closes half an hour after the concert begins. 
  • Asheville Symphony’s conductor, Darko Butorac, presents a pre-concert talk one hour before showtime. This is included in the cost of your ticket, and held at First Baptist Church’s Chapel.
  • Early arrival allows time for parking and for the ushers to seat you.

Do you have late seating?
For the comfort and enjoyment of our musicians and patrons, late seating is at the discretion of the House Manager and takes place during pauses in the program. The ushers will let you know when you may enter the hall. They may seat you in an area other than your ticketed seat so as to not disturb other patrons, and you may take your ticketed seat during intermission.

What and where is Will Call at the First Baptist Church of Asheville?
Will Call is a delivery method where you pick up your tickets at the venue’s box office on the day of your event.  At First Baptist Church of Asheville, the Will Call desk is located in the atrium. The entrance to the atrium is off of Woodfin Street, through the Masterworks Entrance on the map above. 

Is there parking at First Baptist Church?
You can park at the surface lots at First Baptist Church of Asheville or in the One Oak Plaza lot. If you are using the Accessibility Entrance, accessible parking is in the lot near the Accessibility Entrance/Drop off. See the map above.

Impresario parking is reserved parking at each Masterworks concert that comes as a benefit for Impresario donors to the Asheville Symphony Annual Fund. Learn more about our donor benefits on our Support Asheville Symphony page. 

Is First Baptist Church accessible? How do I purchase accessible seats?
First Baptist Church of Asheville offers Wheelchair Accessible and Companion seating. Seats are available for purchase through the Asheville Symphony box office over the phone, in person, and online. Wheelchair Accessible and Companion seats are designated on the seating map and are generally found on the far aisles of the Orchestra sections.

There is an elevator to the balcony at First Baptist. However, there are no handrails on the stairs in the balcony to the tiered rows. If you need Wheelchair Accessible or Semi-Ambulatory seating, we recommend purchasing the designated seating on the Orchestra Level of the hall.

The accessible entrance to the church is located by the main sanctuary doors at the Sacred Garden entrance. Signage with the International Symbol of Accessibility, the figure using a wheelchair,  is located at this door to direct patrons who would benefit from it inside the venue. See the map above for the accessible entrance.

THE ALT ASO CONCERT EXPERIENCE

What is an ALT ASO concert?
The ALT ASO series takes the Asheville Symphony on the road to unique locations throughout Asheville to play immersive, intimate concerts. From opera to country to jazz, folk, heavy metal and more, ALT ASO concerts bring a mobile chamber orchestra to iconic Asheville venues like The Orange Peel, Highland Brewing, and the Asheville Art Museum. Tickets are usually general admission and $45.00.

How long are the ALT concerts?  Is there an intermission?
Traditionally, the ALT concerts have gone like this: 25 minutes of music / 20 minute break / 25 minutes of music / 20 minute break / 25 minutes of music.  Of course, some programs may differ, but count on around two hours of music, including the breaks.

Why can’t I buy ALT ASO concert tickets in advance?
You can! But only so far in advance.  The ALT ASO concerts are not a subscription series.  ALT ASO tickets go on sale eight weeks in advance of the concert. Tickets for ALT ASO shows are limited; you can get guaranteed early access by
joining the Asheville Symphony Annual Fund as a Benefactor, or follow Asheville Symphony on Instagram for pre-sale opportunities for each show. 

How do I buy ALT ASO concert tickets? 
You can see upcoming shows on the ALT ASO page. Tickets for specific ALT ASO concerts can be bought online. You can also visit the Asheville Symphony Offices in person at 27 College Place, Suite 100, Asheville, N.C., 28801 between the hours of 10 a.m. and 4 p.m., Monday through Friday. You can also reach our box office by phone at (828) 254-7046. Note that ALT ASO is not a subscription series.

OTHER CONCERTS

 

In addition to Masterworks and ALT ASO concerts, the Asheville Symphony also performs pops concerts and recitals. Previous pops concerts have included the music of Star Wars, A Night at Woodstock, the music of James Bond, and others.

Ring in the New Year with style! Get swept into the new year with Asheville Symphony’s New Year’s Eve Concert: featuring the full orchestra and exciting guest artists, this is a NYE party you won’t want to miss. 

The Asheville Symphony plays a free pops concert that is open to the public to kick off our season. Called Symphony in the Park, this concert is historically held in Pack Square Park in Downtown Asheville. 

As for recitals, the Asheville Symphony has offered intimate performances of stunning soloists on piano, cello and violin – these are sometimes performed in smaller venues with only the soloist on stage performing beautiful pieces on his or her instrument.

We encourage you to explore our upcoming concerts on our Concerts page.

More questions? Give us a call at (828) 254-7046 or email us at info@ashevillesymphony.org