ASO Privacy Policy


Asheville Symphony, the provider of the Asheville Symphony website, is committed to protecting the privacy of the users of our website.  This privacy policy (the “Policy”) discloses Asheville Symphony’s information privacy practices for the website and is intended to inform users of Asheville Symphony’s data collection and use practices.

Your Consent.  By using Asheville Symphony’s website, you consent to the terms of this Privacy Policy.

How and What Information We Collect.   In order to use certain services associated with the website, you may be required to register with Asheville Symphony.  When you register as a website user or otherwise voluntarily contact or share information with Asheville Symphony, including through use of the website, Asheville Symphony will collect certain personally identifiable information from you.  This information may include your name, email address, mailing address, telephone number, age, gender, and other information volunteered by you, such as information provided through responses, registration, reviews, emails, messages, and other electronic submissions sent by you to Asheville Symphony.  You should not provide Asheville Symphony with any personally identifiable information (or submit any personally identifiable information to Asheville Symphony or any affiliated forums) unless you would like that information to be used by Asheville Symphony in accordance with this Policy.

Asheville Symphony may also automatically collect non-personally identifiable information from you, directly or indirectly, when you access the website, including but not limited to your Internet Protocol (“IP”) Address, the type of browser you use to access our website, and/or other similar types of information.

What We Do With Your Information.

Asheville Symphony will NOT share your personally identifiable information with any third parties, including individuals, businesses, or government entities, without your consent.  Asheville Symphony will share your personally identifiable information if required to do so by law, court order, subpoena, or other legal process or in the event you violate terms of use.  Asheville Symphony may use your information to provide you with the services you request, notify you about the status of changes to its services, and improve the website.

In addition, Asheville Symphony, or a third party service provider, may collect certain non-personally identifiable information.  We may use your IP address to diagnose problems with our servers or website, to administer our site, and to gather demographic information.

Certain types of accounts accessed through the Asheville Symphony website (e.g., musician and board member accounts) (“Special Accounts”) offer the opportunity to share information, including your contact information, with other people who have the same types of Special Accounts.  If you do not wish to share your information with others having the same types of Special Accounts, please do not input this information into the Asheville Symphony website through your Special Account or otherwise provide such information to Asheville Symphony for incorporation into the Special Accounts.  By logging in to a Special Account through the website, you acknowledge and agree that others with the same type of Special Accounts will have access to information you make available through your own account.  Asheville Symphony is unable to guarantee the accuracy of this type of information and is not responsible for any actions taken with respect to your information by other Special Account holders.

A Note for Parents.   The website and any other affiliated forums, are not directed to children under eighteen (18) years of age except as required for activities with Asheville Symphony and with the permission and supervision of a parent or legal guardian. Asheville Symphony does not knowingly directly solicit or collect personal information from children under eighteen (18) years of age through its website. In the event Asheville Symphony becomes aware that personal information relating to a child under the age of eighteen (18) has been collected or shared without proper authorization, we will make reasonable efforts to remove such information from our database.

Third Parties.  We will not and do not sell, trade, or rent any information gathered through our website to third parties. We provide some of our services through contractual arrangements with affiliates, services providers, partners, and other third parties (collectively, “service partners”). We and our service partners may use your Personally Identifiable Information to operate our site and to deliver our services. For example, we work with Ticketmaster in order to provide online ticket sales, Salesforce to collect contact and payment information for sales of goods, and Mailchimp to assist in newsletter distribution.  We may also release your address information to a third party delivery service to deliver products that you order and/or provide order information to third parties that help us provide customer service.

Our service partners as well as other third-party websites that may be linked to our website have their own privacy and data collection policies and practices.  Asheville Symphony is not responsible for any actions or privacy policies of such third parties.  You should check the applicable privacy policies of those third parties when providing personally identifiable information through linked websites.

Security.  To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies.  “Cookies” are commonly used pieces of information in the form of small files that are placed on a computer hard drive to enable you to more easily communicate and interact with certain websites.  Asheville Symphony may use cookies on its website, although none of the cookies contain any personally identifiable information.

Changes to Our Privacy Policy.      Changes to this Asheville Symphony Privacy Policy will be posted on the website.  Such changes will be effective when posted to the website, so please check this page periodically.  Your continued use of the website, constitutes your acceptance of any changes to the Privacy Policy.

If you have any questions about our Privacy Policy or wish to request removal of your personal data from our records, please contact us.

Last revised: October 2018